This air charter story brings up the age old performance issue that so many of us talk about. Fundamentally, should air charter companies provide some type of performance guarantee to their passengers? Naturally the answer is "yes," but the pain us air charter companies face on a daily basis, even when things go right, is enough for our eyes to roll when we think of being held to the same standards as an airline or limo company. Yet the fact remains, if we want to grow the industry, we need to figure out a way to deliver seamless service that the flying public expects. Simply put, air charter will be held to the same standard as other travel markets, whether we like it or not.

Air charter brokers have long complained that they were held to a different standard too. In that air charter companies would handle a retail / end user differently than an air charter broker. This, ofcourse, was understandable in light of the fact that carriers resented the huge commissions brokers made and that, at the end of the day, those had to count for something. This story is simply another public grievance against a charter company and arguably shows how charter struggles to get a good name.

This post was made by Adam Webster who does not have a good name, but don't tell him that, he thinks it is "ok."